Forum Discussion
How can we setup Automated Phone Call Recording and Transcribing for Call Queues?
Hi Paul,
Unfortunately, automated recording of the Phone Calls in Microsoft Teams Call Queue are only possible by Compliance Recording solution provided by the Microsoft Third Party vendors.
Apart from manually starting the recording of the call we cannot record the call.
You can consider providing feedback on Microsoft Feedback Portal (Microsoft Teams · Community) to Microsoft about this issue (request), or you can send a feedback directly from Microsoft Teams by clicking on ... > Help > Give Feedback.
If the post was useful in other ways, please consider giving it Like.
With Regards,Satish
Hi Paul,
Unfortunately, automated recording of the Phone Calls in Microsoft Teams Call Queue are only possible by Compliance Recording solution provided by the Microsoft Third Party vendors.
Apart from manually starting the recording of the call we cannot record the call.
You can consider providing feedback on Microsoft Feedback Portal (Microsoft Teams · Community) to Microsoft about this issue (request), or you can send a feedback directly from Microsoft Teams by clicking on ... > Help > Give Feedback.
If the post was useful in other ways, please consider giving it Like.
With Regards,
Satish
- Thank you for the response Satish, that is what I gathered after doing some more research. I am looking at Dubber as a possibility. Cost is a barrier for us, so we need an affordable solution.
Thank you
Paul
