Forum Discussion
Hold music stops working
Why does our hold music keep dropping out. This has happened a few times. Also, our calls are not queuing before going through to the overflow group, it use to.
- ThereseSolimeno
Microsoft
Since the community has not yet responded to your post, you might want to seek assistance with other resources that are staffed by authorized Microsoft agents:
- Ask your IT manager to open a support case or call Microsoft using the support line you were given. Other options for business subscription admins are listed here:
https://support.serviceshub.microsoft.com/supportforbusiness/create
Additional tech support is available at support.microsoft.com or Answers.microsoft.com, where authorized agents are available to give support until the issue is resolved..
