Forum Discussion

Copper Contributor

Apr 23, 2020

Solved

[Help] Microsoft Teams doesn't recognize my earpods.

I'm using a conversion cable from lightning to 3.55mm headphone jack (shown in the picture). It works very well on other apps like Youtube, Spotify and even on Zoom, but not on Teams. Is this Microso...

microsoft teams

JoshLeporati
Apr 23, 2020
devxzle Teams will take whatever your primary audio source is and have that as an option for your device setup. Ensure that if you are using headphones, for the best experience, they are teams certified devices.

In general practice though, inside of Teams click on your profile picture - go to settings - then devices. Selecting custom setup will allow you to choose the speaker device (in this case your audio selection from computer device) that has the headphones as output.

JoshLeporati

Community Manager

Apr 23, 2020

devxzle Teams will take whatever your primary audio source is and have that as an option for your device setup. Ensure that if you are using headphones, for the best experience, they are teams certified devices.

In general practice though, inside of Teams click on your profile picture - go to settings - then devices. Selecting custom setup will allow you to choose the speaker device (in this case your audio selection from computer device) that has the headphones as output.

E70365

Copper Contributor

Oct 22, 2021

Hi, I'm sorry, I'm not sure where or how I can start a new post. But I am having issues with some new Sony WF1000xm3 ear buds not connecting to teams. I've gone into the teams profile/settings and selected wf1000xms as the device for both speaker and microphone. The other user can hear me, but I can't hear them. Is there a simple way to resolve this?