Forum Discussion
Help- When I go onto the chat on a teams call, everything zoom/glitches
It might have something to do with an update that went out last month. My coworkers got the update, but mine is still on an older version. They aren't having any issues. Trying to get the update today. Hopefully this helps.
Sadly not. I made sure everyone with the issue updated their version. None of these fixes work. I’m waiting on one staff member responding after they’ve tried on a different machine to see if that helps, we will then see if it’s user specific or station specific. If only I could recreate the problem, I could troubleshoot then!
My app appears to be fixed. I had to completely uninstall the teams app and then download the latest version from Microsoft and reinstall that new version.
I realized that the glitches were primarily (or maybe only) happening when I had my laptop hooked up to my ASUS monitor via HDMI cable. Apparently this is a known issue https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/known-issues/teams-slow-video-meetings-laptops-4k
I'm still going to uninstall/reinstall teams and clear the cache, but my interim solution is opening the meeting chat in my browser instead of from the sidebar in the meeting.