having trouble joining a team

HenryPhillipsNimbitech

thanks for the reply. i understand what you are saying regarding the admin having to add my account to the team to get an invite. 

for clarity, yes i am trying to join an existing team.

i have requested that they add my account to the team to get me an invite.

however, the team i am trying to join sent me a link to join in my email (url has group ID number) but the link just opens my regular teams tab with no team listed to join. entering the group id, or member emails or anything into the search tab gets nothing. 

the help faq says that when i go into the teams tab, there is a button for "join or create team" the faq says that after clicking on that, two tiles should be visible, one that says "create team" the other that says "join team from code."

the "join team from code" tile is not there, at all...

thanks again