Forum Discussion

fstorer's avatar
fstorer
Brass Contributor
May 06, 2020
Solved

Guest users can't access Teams on their iOS devices

Hello everyone, We have some external users who need to access specific Teams in our school. As we couldn't provide them with a company email address, we have invited them as guest users and assigne...
Guest Access
ios
teams
  • Malorie Clark's avatar
    Malorie Clark
    Aug 27, 2020

    fstorer 

     

    I had this same issue today and after MUCH troubleshooting, here are the steps we took to rectify the issue:

     

    1. Deleted the Teams app from iPhone. 
    2. Followed link from invitation email (which opened browser)
    3. Clicked Create New Account on login screen (which prompted login creation and verification codes).
    4. Prompted to download app
    5. Downloaded App
    6. Signed in with new creds
    7. Was able to see correct Org and Teams.
     
    Also to clarify we did NOT have to do any of these steps on the computer ONLY on the mobile device. Seems like a bug to me.
TravisAppolis's avatar
TravisAppolis
Copper Contributor
May 06, 2020
Right click on the channel ... and click Add member.
fstorer's avatar
fstorer
Brass Contributor
May 06, 2020

Hi TravisAppolis, they have already been added as members of those Teams and if I check the Team admin center I can see their external guest accounts. Also, in the Azure admin center, I can see all the groups they are member of.

Again, the problem seems strictly related to the iOS devices, because on a laptop they can see the Teams via the Web portal.

Resources