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namikou1610's avatar
namikou1610
Copper Contributor
Mar 20, 2024

Guest accounts are not shown in new Teams app

Users join as a guest users to an external organization. Guest account are not shown in new Teams app. Accounts are shown in Teams Classic and in teams.microsoft.com. For some users guest accounts are shown only in teams.microsoft.com.

 

 

We have tried to clear cache files https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache  and reinstall Teams but the problem remains.

 

Looks like this problem occurs on computers with Windows 10 installed years ago. With newer installation there has not been any problems.

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