Forum Discussion
Guest account cannot look up users for chat
We have a single guest user who's unable to pull up any users in our environment when creating a new chat message. It's acting the same between the (new) Teams and the web. I was going to suggest c...
LucidBike1140 Troubleshooting guest access can be tricky though, as integrations span Office 365, Azure AD, and internal directories. I'd recommend opening a support case with Microsoft, provide details on the impacted guest account, and have them dig into backend logs. Likely some correlation ID or user ID mapping got corrupted. Support can best pinpoint and resolve.
In the meantime, as a workaround, can you create a group with relevant users and add this guest to message more easily? Not ideal but lets them collaborate while we address the search issue.