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Lear76's avatar
Lear76
Copper Contributor
Oct 10, 2023
Solved

Green screen stopped working in New Teams?

I have been using the "green screen" function in Teams for months with very good results. I really like this feature.

 

However, in "New Teams", it simply does not work. I do not get an error message or anything out of the ordinary, but it simply does not show anything except the green background.

 

I have the same settings as in old Teams. So, I enable "green screen" function and then pick the color of my screen in the background. But alas, no success. Anyone have the same problem? Or even better: found a solution?

 

  • Lear76 Green Screen in New Teams requires a GPU on the machine because of the solution change, are you using it in a virtual machine environment?

    • Lear76's avatar
      Lear76
      Copper Contributor
      No, I am using a desktop with a GTX1060, so that should be fine.
      • Lear76's avatar
        Lear76
        Copper Contributor
        I just now got another automatic update of New Teams. Version 23257.2620.2442.7817. Date 10/13/2023 and now it works!!
  • Edi_PrinzEdi8's avatar
    Edi_PrinzEdi8
    Copper Contributor
    Version from today (october 12th) is working again (the greenscreen feature)
    • Lear76's avatar
      Lear76
      Copper Contributor

      Edi_PrinzEdi8very strange. I think I also have the version from today now (23257.2618.2432.4374) but still no luck

    • robkore's avatar
      robkore
      Copper Contributor

      Same here. As a work-around, you can turn green screen off and the virtual background will work, just not quite as well.

      • michaelgrollman's avatar
        michaelgrollman
        Copper Contributor
        Same here. Something in the new teams has made it not work right anymore. The green screen controls are there, but when you turn it onto green screen mode and set the color with the eye dropper, it fails to substitute the virtual background where the green is, and instead just shows the green screen itself (with me in front). So just like Edi did, I turn off the green screen, and it can still do the virtual background, just with less clarity then the green screen used to support before NEW Teams came out. Am using a Logitech Brio camera on Windows 10. Microsoft Teams version 23257.2618.2432.4374, with the client version is 49/23091420225.

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