Forum Discussion
Lear76
Oct 10, 2023Copper Contributor
Green screen stopped working in New Teams?
I have been using the "green screen" function in Teams for months with very good results. I really like this feature.
However, in "New Teams", it simply does not work. I do not get an error message or anything out of the ordinary, but it simply does not show anything except the green background.
I have the same settings as in old Teams. So, I enable "green screen" function and then pick the color of my screen in the background. But alas, no success. Anyone have the same problem? Or even better: found a solution?
- Version from today (october 12th) is working again (the greenscreen feature)
- Qiongfang_Zhang
Microsoft
Lear76 Green Screen in New Teams requires a GPU on the machine because of the solution change, are you using it in a virtual machine environment?
- Edi_PrinzEdi8Copper ContributorVersion from today (october 12th) is working again (the greenscreen feature)
- Lear76Copper Contributor
Edi_PrinzEdi8very strange. I think I also have the version from today now (23257.2618.2432.4374) but still no luck
- Please create a service ticket for this.
- Edi_PrinzEdi8Copper Contributor
No need to do this anymore. Just received the latest Teams version. Greenscreen is working again.
- Edi_PrinzEdi8Copper Contributor
Same probleme here. Stopped working with the latest updates. No solution found yet
- robkoreCopper Contributor
Same here. As a work-around, you can turn green screen off and the virtual background will work, just not quite as well.
- michaelgrollmanCopper ContributorSame here. Something in the new teams has made it not work right anymore. The green screen controls are there, but when you turn it onto green screen mode and set the color with the eye dropper, it fails to substitute the virtual background where the green is, and instead just shows the green screen itself (with me in front). So just like Edi did, I turn off the green screen, and it can still do the virtual background, just with less clarity then the green screen used to support before NEW Teams came out. Am using a Logitech Brio camera on Windows 10. Microsoft Teams version 23257.2618.2432.4374, with the client version is 49/23091420225.