Forum Discussion

Copper Contributor

Jul 01, 2021

Solved

Giphy disappeared from a user conversations

Hello, One of our user suddendly lost the GIF option in Teams chat. I checked and the policy submitted to her profile is the same as everyone else and allows Giphy : It's not related to h...

microsoft teams

ChrisHoardMVP
Jul 01, 2021
Hi Jules_Ktoi,

In her settings (...) at the top of the Teams client > Privacy > Scroll down to Optional Connected Experiences - is this turned on? If it is turned off it will turn Giphy off and she will not be able to use Gif's

Let me know how it goes

Best, Chris

MVP

Jul 01, 2021

Hi Jules_Ktoi,

In her settings (...) at the top of the Teams client > Privacy > Scroll down to Optional Connected Experiences - is this turned on? If it is turned off it will turn Giphy off and she will not be able to use Gif's

Let me know how it goes

Best, Chris

Copper Contributor

Nov 19, 2021

you are a life saver. thank you

ChrisHoardMVP
MVP
Dec 18, 2021
Farrukh_jalil thanks

Siggi2021 also check if you or your admin has disabled gif's in conversations within the messaging policy, or for example, you were switched to another messaging policy where this is off.

If optional connected experiences is on, and you have it within the policy, you should see it. If you cannot see connected experiences, update your Teams Client, log out and back in and if that does not do it, try switching to public preview and see if you can see connected experiences then

Best, Chris
- Tenaur
  Copper Contributor
  Mar 30, 2023
  ChrisHoardMVP Since 28th of March, Gif disappeared in Teams.
  I checked the admin dashboard gif's conversation within messaging policy : it's ok and activated
  
  But in Teams Client, i don't have "connected experiences" option.
  We didn't change anything in messaging policy (there is only one policy for the whole organization).
  
  Is there anything since December 2021 that has changed in parameters to recover gif ?
  Thanks