Forum Discussion

Copper Contributor

Jul 01, 2021

Solved

Giphy disappeared from a user conversations

Hello, One of our user suddendly lost the GIF option in Teams chat. I checked and the policy submitted to her profile is the same as everyone else and allows Giphy : It's not related to h...

microsoft teams

ChrisHoardMVP
Jul 01, 2021
Hi Jules_Ktoi,

In her settings (...) at the top of the Teams client > Privacy > Scroll down to Optional Connected Experiences - is this turned on? If it is turned off it will turn Giphy off and she will not be able to use Gif's

Let me know how it goes

Best, Chris

ChrisHoardMVP

MVP

Jul 01, 2021

Hi Jules_Ktoi,

In her settings (...) at the top of the Teams client > Privacy > Scroll down to Optional Connected Experiences - is this turned on? If it is turned off it will turn Giphy off and she will not be able to use Gif's

Let me know how it goes

Best, Chris

Jules_Ktoi

Copper Contributor

Jul 01, 2021

Hi @Christoper Hoard ,

You're indeed the MVP because it was the exact reason of our troubles
I turned it on and Gifs were back immediatly.

Thanks a lot for your help , I'm a bit sheepish to realize it was so simple.

have a very nice day !