Forum Discussion
Getting Queues App in Teams
One of my co-workers asked me a question a few days back can we access Queues App in Teams without having Teams premium license and how it will improve Customer Service as this app is available for G...
Yes, your co-worker can access the Queues app in Microsoft Teams without a Teams Premium license. It's available for everyone in the General Availability channel.
The Queues app helps improve customer service by letting teams manage and respond to calls from a shared queue like a virtual help desk. It makes it easier to track, route, and respond quickly to incoming calls, so customers aren’t left waiting. It's great for support teams or anyone handling shared calls.a