Forum Discussion
Getting calls on Android has no sound
I have several Android phones and if you call the user via Teams it does not ring even though every setting in Teams is the same as on other phones that receive calls. Is it a bug? When I stop callin...
It may you are experiencing the same thing I did.
My phone is configured so all work related apps is handled by InTunes in a dedicated work folder on the phone.
It even splits the app settings on the phone in a work app settings and private app setting.
In the work app settings Teams had be assigned all permissions out of the box (amongst others microphone and media output).
But:
In the private app settings Teams had a rather restrictive setting as default, which included no access to microphone or media output.
Hence I was getting no sound in my Bluetooth headset when colleagues were calling me on Teams. I did get sound out through the phone own microphone and speaker, but only through the handheld speaker.
It seems Teams will always use the more restrictive policy?
After I added more permission to the private app settings for Teams, I could get my Bluetooth headset connected to Teams.
My phone is configured so all work related apps is handled by InTunes in a dedicated work folder on the phone.
It even splits the app settings on the phone in a work app settings and private app setting.
In the work app settings Teams had be assigned all permissions out of the box (amongst others microphone and media output).
But:
In the private app settings Teams had a rather restrictive setting as default, which included no access to microphone or media output.
Hence I was getting no sound in my Bluetooth headset when colleagues were calling me on Teams. I did get sound out through the phone own microphone and speaker, but only through the handheld speaker.
It seems Teams will always use the more restrictive policy?
After I added more permission to the private app settings for Teams, I could get my Bluetooth headset connected to Teams.