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derickscorrea's avatar
derickscorrea
Copper Contributor
Aug 15, 2023

Forwarding calls option not showing on SIP Teams Phone after update

I have updated few SIP Phones and after that the option Calling  - Call Forwarding on the phone doesn't show anymore. For that to work I have to go to settings - admin - put the admin password and then it will show the option to forward calls which is not the proper way to do it as the users shouldn't have the admin password for the Teams Phone. It should be similar to the image bellow.

 

I have different models of phones here, and all of them once updated presents the same option missing, meaning the error is on the Teams version. That would be a hassle to downgrade all the versions just to obtain this option back. Any ideas?

@TEAMS
Calling
Teams Call forwarding
  • RealTime_M365's avatar
    RealTime_M365
    MVP
    Aug 17, 2023
    Hi,

    I would recommend submitting the feedback to the Microsoft Product Group via a support option. This seems to be an issue with the latest firmware for the for the SIP Enabled devices.

    With Regards,
    Satish U

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