Forum Discussion
bibawa
Sep 07, 2019Copper Contributor
Forward phone call to external number
HI, I created a Teams Auto Attendant linked to some call queues, all with direct routing numbers. This is working fine. Outside office hours can get their call forwarded to a standby engineer (p...
DaveChomi
Sep 08, 2019Iron Contributor
Hi bibawa ,
my assumption is that this is working as designed.
It's quite usual, also talking about other PBX systems (like CUCM, OSV), that calls delivered from queue and multi line hunt groups are not taking into account any forwardings set on the pareticular user extension. It is kind of method how to avoid strange, unwanted and also malicious call forwards for pilot numbers.