Forward phone call to external number
HI, I created a Teams Auto Attendant linked to some call queues, all with direct routing numbers. This is working fine. Outside office hours can get their call forwarded to a standby engineer (press 1 at IVR), when you press 1 the cass is forwarded to a call queue with 1 (or more) standby engineers in. The problem is that let say during weekends those engineers not always have their teams client installed are set as online.. To prevent situations where calls are getting lost we configured the teams client of the standby engineer to forward incoming calls to his external mobile number. But for some reason this forward isn't working. When the client receives a normal call he can perfectly forward the call to external mobile numbers. Someone has experience in creating this kind of setups ?