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Patrick660's avatar
Patrick660
Copper Contributor
Aug 11, 2022

Forward CLI when diverting to external number (Direct Routing)

The setup is direct routing to MS Teams.

We have an option on an auto attendant which forwrds calls to an external number. This works fine but the number that appears as CLI is the companies number. As in the direct routing number.

 

Is it possible to show the original callers CLI when forwarding to an external number?

IT Pro
  • RealTime_M365's avatar
    RealTime_M365
    MVP
    Aug 18, 2022
    Hi,

    Do we have a customized CallerID manipulation configured into the Teams Tenant? Can you check if that is getting applied to the Auto Attendant as well?

    With Regards,
    Satish Upadhyaya

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