Forum Discussion

Copper Contributor

Jul 31, 2020

Force Teams-to-Teams calls to use Direct Routing SBC

Hi We're setting up SIP trunks for Teams, using Direct Routing. When a Teams user calls another Teams user, the call is handled "inside Teams" - it does not break out to our SBC. Is it possi...

microsoft teams

Nicolas_Neveur

Copper Contributor

Dec 16, 2024

OK thanks Kasper,

the one way for the moment i made it work, is by typing each time + in front of the extension number Ex: +474, it force to go out microsoft to our Cisco Cube, then to our Call manager who is configure to ring all cisco devices including remote destination ( where a configure Teams routing ), so it go back to Teams... a bit tricky but working

Kasper_Jensen

Copper Contributor

Dec 17, 2024

Hi Nicolas

We also (always) uses E.164 prefixed with +, on number on Teams users. But the calls are still handled by Teams and does not go to our AudioCodes SBC. Maybe the difference is that in our setup, we add +45 to numbers not starting with + or 00 - do you do that or?

Nicolas_Neveur
Copper Contributor
Dec 19, 2024
Hi,
Teams users have numbers setup like +1450xxxxxxx ext=xxx. if a user in Teams enter only xxx on the dialpad, Teams route internaly if it is another Teams phone user, if not it route to the SBC ( Cisco 4331 CUBE) , but if you enter +xxx on the dialpad, it route to SBC. I Try to do rules and translation to automaticly add + in front of xxx, but no joy