First call drops when hanging up on second call

Question

If I am on a Teams call (soft client) and new call is being offered, I'll answer it, which puts the 1st call automatically on hold, when I hang up (or the caller) on the second call, it hangs up my first call. If I go to the first call before I or the caller hangs up on the second call, I am able to resume it.

Anyone experience this before?? Any way to "fix" this?

andresgorzelany · Answer

youthinkityoudoit&nbsp;
&nbsp;
Hello Samantha, is this happening with the web or desktop version of Teams?

youthinkityoudoit · Answer

Hi Andres, desktop version. Have not tested it from web version. But the solution wouldn't be for client to only use web version though.

andresgorzelany · Answer

Can you please describe a little more in detail how is the call being made? is it PSTN? is it a Meeting?

youthinkityoudoit · Answer

These are PSTN inbound to the user. External caller calls into Teams desktop client, they answer the call. Second PSTN inbound caller, is offered to user, they answer the call, first call goes on hold automatically, when the user ends the second call, the first call automatically hangs up, hence dropping the call.

andresgorzelany · Answer

What does the Call analytics say about that dropped call?https://docs.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality

Forum Discussion

First call drops when hanging up on second call

Share

Resources