Forum Discussion

Copper Contributor

Mar 31, 2020

Files tab - We can't get your files. We are working on getting them back

I have created new tenant for Teams Free yesterday and after almost a day, I still get an error message when clicking on Files tab, saying "We can't get your files. We are working on getting them bac...

microsoft teams

RealTime_M365

MVP

Mar 31, 2020

Hi PolonaC

This seems to be a provisioning issue with the Microsoft Team. Can you please raise a request with Microsoft Office 365 Portal for the same?

Since the start of CoViD-19 Microsoft has seen a tremendous increase in the volume of services hence the provisioning for some of the user accounts are getting delayed.

Please raise a support ticket with Office 365 Team from the Portal > Support > Request options.

With Regards,

Satish U

PolonaC
Copper Contributor
Mar 31, 2020
Many thanks RealTime_M365, but seems I can't log-in into it. It needs an mailto:admin@---.onmicrosoft.com account for log-in, which I can't find out which it was. I signed-up for Teams with hotmail account...
- RealTime_M365
  MVP
  Mar 31, 2020
  Hi PolonaC
  
  Reach out to Microsoft on 18008659408 for support. The Team should be able to help you out.
  
  With Regards,
  Satish U