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JMW_Sales's avatar
JMW_Sales
Copper Contributor
Oct 30, 2019

File upload failed

Hi,

 

Today, a user came to me and said she couldn't attach a network image to her Teams chat. It gave her a "File upload failed" error. This problem just started today. I originally thought I might be out of space, but this is a 500kb file and I have gigabytes available. I tried this under my account and I get the same error.

 

 

I also tried uploading from the local PC drive, but that didn't help either.  

 

I don't even know where to start troubleshooting this. Does anyone have any ideas?

 

EDIT: I just tried uploading a file via the web client but still get the same error.

 

files

4 Replies

  • einarj57's avatar
    einarj57
    Copper Contributor
    Oct 28, 2020

    JMW_SalesI am using Teams on Ubuntu 18.04.

    Had the same problem here today.

    Logout, exit Teams and login again solved my problem.

  • dtsmith1984's avatar
    dtsmith1984
    Copper Contributor
    Nov 06, 2019
    We started having the same problem today. Cannot upload files from computer or from mobile app.

    Did you find a solution?
    • JMW_Sales's avatar
      JMW_Sales
      Copper Contributor
      Nov 07, 2019

      dtsmith1984 

       

      Did I find a solution? No. Is it working again? Yes.

       

      So, what did I do? Nothing. It just started working again after about 3 days. All I can guess, is that the O365 admins were doing something and locked my account and when they were done, they unlocked it.

       

      Chalk it up to another mysterious self-resolving O365 problem.

      • dtsmith1984's avatar
        dtsmith1984
        Copper Contributor
        Nov 07, 2019
        Thanks. Hopefully our issue fixes itself as well. As far as I know, everyone in our company is being affected.

        I opened a support ticket but after speaking to the tech and providing several log files and doing a remote support session his suggestion was to wait a day and he'd get back to me tomorrow.

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