Forum Discussion
Feature request: Timeout to default option on IVR Autoattendant prompt
Would be nice to add a feature that selects a default option on an IVR autoattendant prompt after a set timeout.
Right now if a customer calls in it plays a message and the customer sometimes sits in limbo until they select an option. Would be nice to be able to send them automatically to a person or operator after a like a 10 sec wait.
- Hi,
Please, submit this feedback in the Feedback Portal for Microsoft Teams: https://feedbackportal.microsoft.com/feedback/forum/ad198462-1c1c-ec11-b6e7-0022481f8472
