Forum Discussion
Extension dialling on Teams Phone doesn't work on Auto Attendant and won't transfer to the user
- I figured this out in case anyone else has this issue. +14083030000;ext=0000 is not the correct format for me at least the Microsoft documentation says put the number ;ext= extension but the correct format to make it work for us was:
+14083030000x0000
I had been trying for weeks using the ;ext= format and it never works. As soon as I used x instead, it immediately worked for all users. I could even set it in AzureAD without using Power Shell.
I'm using Calling Plan and Operator Connect on 2 different tenants and using the format about with x was the only way for us to get either tenant to work.
Set-CsUser -Identity "email address removed for privacy reasons" -OnPremLineURI tel:"+1xxxx600130;ext=2199"
When using Direct Routing I would issue this one:
Set-CsPhoneNumberAssignment -Identity email address removed for privacy reasons -PhoneNumber "+1xxxx129586;ext=2122" -PhoneNumberType DirectRouting
In AzureAD it shows the extension, I've just never once been able to get an auto attendant to dial it.
+14083030000x0000
I had been trying for weeks using the ;ext= format and it never works. As soon as I used x instead, it immediately worked for all users. I could even set it in AzureAD without using Power Shell.
I'm using Calling Plan and Operator Connect on 2 different tenants and using the format about with x was the only way for us to get either tenant to work.
psychobunny83 This works with Operator Connect users as well? Can you please share the output of below for an OC user ?
Get-Csonlineuser -Identity user | fl LineURI, TeamsCarrierEmergencyCallRouingPolicy, OnPremLineURI, EnterpriseVoiceEnabled
TIA
- 4 digit extension works well. Is there a limit of how many digits the extension can be? Within Teams admin center, we can assign up to EIGHT digit extension. I have changed FOUR digit to FIVE digit extension two days ago but still its recognizing the previously assigned FOUR digit extension. A.D. replication is good and I can see the five digit extension within azure ad on the accounts, but still it's not working.
- Hi sorry I have the same problem as you, could you send me a picture of your Microsoft Teams configuration where the extension field comes out, ie where should I put +14083030000x0000, I'm not sure where to put it.
Another question, I would like to know if what you get to mark # can be eliminated, that is, that only the 4 digit extension is marked and nothing else, without the need to mark the # key.
Translated with http://www.DeepL.com/Translator (free version)I actually did it via PowerShell, but in Microsoft Admin Centre, it's the "Office Phone" field when you click "Edit Contact Information" on a user. You can also do it from Azure Active Directory, as it's the "Business phone" field there.
Regarding the # after, I don't think that's possible from what I can tell. If you don't press # it sits there for 10 seconds or so and then says "if you are finished press pound."psychobunny83 Hello, we are running to this issue , can you please post your powershell command here ?
thanks
