Forum Discussion
DAUJLA
Sep 10, 2019Copper Contributor
Extension dialing from auto attendant
Have there been any new recent developments or has a timeline been defined for this crucial feature of Extension dialing from auto attendant in MS Teams? TIA
Adam Sharpe
Mar 18, 2021Copper Contributor
Thanks for the reply. Unfortunately I think our issue must be different, since I see the lineuri for my test user in Azure AD. I have a support ticket open so I guess I'll wait and see what they come back with. Thanks anyways!
friccicr
Mar 18, 2021Copper Contributor
good luck! check DTMF settings on your SBC. that the first issue I had.
- friccicrMar 23, 2021Copper ContributorE.164 is the format standard https://en.wikipedia.org/wiki/E.164
For extension dialing you do need the users to be enabled for phone system, have a proper number assigned to them with the extension (eg: tel:+14445556543;ext=6543) .... in this case your scenario should work no problem. If you wish to transfer one of the 10 options to an external number, then you don't need a user enabled for telephony, you can do it without that. - tranng12Mar 23, 2021Copper ContributorThanks for confirming. I did see that it will be done based on digit pressed. As for the extension dialing, it makes sense what you said. I will look into this. When you say update the lineuri with a valid E164 phone number, is this a teams phone number?
Person calls a general number -> dials the extension -> call is forward to a teams number of the user -> then it's forwarded to the user's personal mobile phone. - friccicrMar 23, 2021Copper Contributorlet me rephrase the answer.....you can forward from the autoattendant based on digit pressed (0-9).....not extension. If you wish to use extension dialing you do need to enable the users for Enterprise Voice and update the lineuri with a valid E164 phone number. And......update the Azure AD with the proper lineuri including extension number
- friccicrMar 23, 2021Copper ContributorYes you can forward to an external phone number from the auto attendant. You still need to setup some sort of pstn connectivity for Teams...either DR or Calling Plans...
- tranng12Mar 23, 2021Copper Contributor
friccicr Are we able to redirect extension numbers externally to an users personal phone number? Without going through setting up the user with a phone system and calling plan. I am looking for it to skip the teams phone number part and just forward straight to personal cell numbers from the auto attendant. Depending on the extension number dialed, it would be a different user?