Forum Discussion
Extension dialing from auto attendant
Have there been any new recent developments or has a timeline been defined for this crucial feature of Extension dialing from auto attendant in MS Teams? TIA
yes. on the azure AD you have to populate the user's contact info, under Office Phone with the same lineuri as on teams. The autoattendant app performs the search on AZAD, so you need to update that. I did it with powershell as I had a lot of users to update. I wonder why MS doesn't do this automatically when you enable the user for teams and assign the number.
Thanks for the reply. Unfortunately I think our issue must be different, since I see the lineuri for my test user in Azure AD. I have a support ticket open so I guess I'll wait and see what they come back with. Thanks anyways!
- good luck! check DTMF settings on your SBC. that the first issue I had.
friccicr Are we able to redirect extension numbers externally to an users personal phone number? Without going through setting up the user with a phone system and calling plan. I am looking for it to skip the teams phone number part and just forward straight to personal cell numbers from the auto attendant. Depending on the extension number dialed, it would be a different user?
- let me rephrase the answer.....you can forward from the autoattendant based on digit pressed (0-9).....not extension. If you wish to use extension dialing you do need to enable the users for Enterprise Voice and update the lineuri with a valid E164 phone number. And......update the Azure AD with the proper lineuri including extension number
