Forum Discussion
Exchange Contacts and Teams
- I have some final feedback
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/exchange-integration/external-contacts-not-in-search
In summary
Do not expect to see results for EXO contacts in teams.
Another area I also explored was "mail enabled users". While they do appear in a search via a friendly name they act very much like guest accounts. ie mail flow works to external address but IMs stay within the org and do not go to an external federated company.
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/exchange-integration/external-contacts-not-in-search
In summary
Do not expect to see results for EXO contacts in teams.
Another area I also explored was "mail enabled users". While they do appear in a search via a friendly name they act very much like guest accounts. ie mail flow works to external address but IMs stay within the org and do not go to an external federated company.
https://www.microsoft.com/nl-be/microsoft-365/roadmap?filters=&searchterms=93050
It has been added to general availability that Exchange contacts with phone numbers are visible in teams calling options. Although in my demo environment I can only see some and not all of the contacts (I think it's sync time).
Microsoft Teams: Exchange Contacts available in Calling pickers
Exchange contacts with associated phone numbers will be available as part of the drop down selection in all Calling people pickers, such as the Dialer or call transfer, for customers that have PSTN enabled.
Indeed this is still not working. The stange this is that the article has also been removed from the roadmap
- Thats weird and unfortunate as we're in dire need of this feature.
Thing is, we have normal user accounts in Azure that represent our Teams telephones and make them searchable within Teams in order for users to look them up and directly call a certain extension within the company. These telephones merely represent people but rooms or specific departments in the company.
These user accounts are not licensed or mail enabled. They just have a phone number associated with it. These accounts have to be "sign in allowed" enabled in order to show up in Teams when searching. As soon as "sign in allowed" gets disabled (in order to protect the account) it stops being searchable.
What does "sign in allowed" have to do with being searchable within Teams???
And I can't find any documentation on how to configure this properly and correctly?Hi jaymz1102 ,
Microsoft Teams only searches for enabled user accounts. If you create disabled user accounts (and this is the case if you create accounts with "Logon not allowed"), the accounts are no longer discoverable by Teams.
This is an expected behavior.
