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ccmathis's avatar
ccmathis
Copper Contributor
Sep 11, 2020

Excel file on Teams opens correctly but not in desktop app

This is very strange but a colleague opens an excel file on Teams and it has the updated, latest info in file--but then she opens it in her desktop app for Excel and it reverts to an earlier, outdated version of file. Two other users have opened it in Teams and then in Desktop app and it works properly so seems to be isolated to her. Any suggestions on what to check?

 

  • skris2021's avatar
    skris2021
    Copper Contributor

    ccmathis 

    Hi, did you get any solution on this issue? Our users experience the same problem with a particulair excel document. Thnx!

  • Anas's avatar
    Anas
    Copper Contributor

    ccmathis Hi I have a few questions: Do you work with major and minor versions? Is the file checked out? Is the client signed into Microsoft 365?

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