Forum Discussion
Excel documents Crash when using "Open in App" from Teams
Recently I have seen in influx of my users experiencing their system hanging when trying to work in Excel. We also utilize Teams, this is all tied together through o365. When using both at the same time the machine is barley usable. Now When I close Excel and Quit Teams and then open Excel and then open Teams everything works as it should. This is the work around I have been using for the past 2 weeks or so. Today I have had about 5 new cases to apply the work around to and noticed that all the machines have the KB5005565 / Servicing Stack 10.0.19041.1220 installed on them and my machine [normal] does not. I was going to see if a roll back to a previous restore point would shed a better light on the issue but my test machine did not have a restore date prior to last week. So if someone has this update [KB5005565 / Servicing Stack 10.0.19041.1220] and is experiencing the same issue, please first create a restore point and then roll back to before the install date [Sept 16 or 17 2021]and see if the Excel / Teams issue goes away and let us know please.
*NOTE: Also before applying the work around I forgot to check the status bar in Excel to see if any other process was using it at the time. Maybe have a look to see if there is any indication that Teams is using Excel.
- ChristianJBergstrom did you ever get this resolved? I am having an similar issue.
Recently I have seen in influx of my users experiencing their system hanging when trying to work in Excel. We also utilize Teams, this is all tied together through o365. When using both at the same time the machine is barley usable. Now When I close Excel and Quit Teams and then open Excel and then open Teams everything works as it should. This is the work around I have been using for the past 2 weeks or so. Today I have had about 5 new cases to apply the work around to and noticed that all the machines have the KB5005565 / Servicing Stack 10.0.19041.1220 installed on them and my machine [normal] does not. I was going to see if a roll back to a previous restore point would shed a better light on the issue but my test machine did not have a restore date prior to last week. So if someone has this update [KB5005565 / Servicing Stack 10.0.19041.1220] and is experiencing the same issue, please first create a restore point and then roll back to before the install date [Sept 16 or 17 2021]and see if the Excel / Teams issue goes away and let us know please.
*NOTE: Also before applying the work around I forgot to check the status bar in Excel to see if any other process was using it at the time. Maybe have a look to see if there is any indication that Teams is using Excel.
- Hi again.
I feel so silly because I did not realize I was able to open files from Excel if they are Teams Files (I think when Teams first rolled out for us, it wasn't an option, but maybe I was just unaware), anyway. That seems to be working. It also works if I go to Sharepoint and select Open in App.
It's just been a few days of doing it that way, but so far so good. I will update if anything changes. Thank you so much!
Alan-Jones Hi. They seem to think it is a hardware issue, and that I need a new laptop.
- Interesting, seems odd if your laptop is working find otherwise.
Oh, thank you ChristianJBergstrom . It was IT that re-imaged my computer. I'm not allowed to do that.
Oh, I just re-read your response, I understand now. I will ask them!
