Forum Discussion

Copper Contributor

Jul 26, 2020

Solved

Error while login microsoft teams

Error is - This username may be incorrect. Enter a different one or create a new one. Our some students are facing this issue. Previously they are use there teams properly without any issue. ...

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microsoft teams

PDostiyar
Jul 27, 2020
Satender_Pal Hi i do see ou are using Firefox but have you tried using Microsoft Edge or Chrome, secondly is there a Microsoft team desktop client install so you can check on that, besides are all the users in this sub-domain having the same issue or just a few....can you also try creating an account on the main/root domain and check if that works.

even i would suggest checking the account exists on the Microsoft 365 admin center or not and having Microsoft Licesning assign.

PDostiyar

Bronze Contributor

Jul 27, 2020

Satender_Pal Hi i do see ou are using Firefox but have you tried using Microsoft Edge or Chrome, secondly is there a Microsoft team desktop client install so you can check on that, besides are all the users in this sub-domain having the same issue or just a few....can you also try creating an account on the main/root domain and check if that works.

even i would suggest checking the account exists on the Microsoft 365 admin center or not and having Microsoft Licesning assign.