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Moisty's avatar
Moisty
Copper Contributor
Apr 29, 2020

Error message

Hi Microsoft Teams Community,

 

I'm using Teams from my Microsoft 365 Business subscription to chat with an External client. However each day I get a message that says "Due to org policy changes, some chat and calling features are no longer available." And then a hyperlink to "Continue your conversation here". Screengrab attached.

 

This is a little annoying and I wondered why I'm getting this message. Can anyone help?

 

Thanks in advance,

 

Mark

microsoft teams

4 Replies

  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    Apr 29, 2020

    Moisty Hello, this is most likely due to different organizational settings for Teams. Coexistence modes can be confusing even for the most proficient.

     

    • Islands - Use this setting if you want users to be able to use both Skype for Business and Teams simultaneously.
    • Skype for Business only - Use this setting if you want your users to only use Skype for Business.
    • Skype for Business with Teams collaboration - Use this setting if you want your users to use Skype for Business in addition to using Teams for group collaboration (channels).
    • Skype for Business with Teams collaboration and meetings - Use this setting if you want your users to use Skype for Business in addition to using Teams for group collaboration (channels) and Teams meetings.
    • Teams only - Use this setting if you want your users to use only Teams. Note that even with this setting, users can still join meetings hosted in Skype for Business.

    Are you getting the same message in Teams on the web by the way? I've encountered a similar issue where a re-installation of the Teams app was the solution (as the problem only existed in the desktop app).

    • Moisty's avatar
      Moisty
      Copper Contributor
      Apr 29, 2020
      Thanks for the response to my question. I don't tend to use Teams on the web but may give it a go and report what happens.

      At present its just myself working freelance that is using Teams as i'm having to work remotely due to COVID-19. I has to upgrade my Microsoft 365 subscription from Home to Business so i could chat with an external client i'm currently working for. I find it very odd that i don't have the facility to send attachments such as screen grabs like i would if i was within their domain. As I plan to do more remote work with different clients that may use Teams is there a way around this or do you know if its on Microsofts roadmap?
      • ChristianBergstrom's avatar
        ChristianBergstrom
        Silver Contributor
        Apr 29, 2020

        Moisty Hello again, I understand. Here's a table that sums it up pretty good.

         

        Comparison of team member and guest capabilities

        https://docs.microsoft.com/en-us/microsoftteams/guest-experience#comparison-of-team-member-and-guest-capabilities

         

        As for the roadmap I cannot say, but you can always keep an eye on the Teams updates here 

        Microsoft 365 Roadmap

        https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=Microsoft%20Teams

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