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RobertWPB's avatar
RobertWPB
Brass Contributor
Mar 04, 2020
Solved

Error code - caa30190

Unable to sign into Teams Desktop client after updated username. -application has been reinstalled. -reinstalled mail account for windows. able to access all other Microsoft applications. -able to...
microsoft teams
  • Jorgga's avatar
    Jorgga
    May 05, 2020

    RobertWPBI had the same problem on W10. Ran teams in compatibility mode as W7 and worked on first try.

Radiowarsaw's avatar
Radiowarsaw
Copper Contributor
Mar 31, 2020

RobertWPB I had this issue with today with one of my users. I was able to get around the error by selecting sign in with a different user and then signing in a wrong email account but to the correct domain( may also use a different users email) this took me to the log in page. This user uses godaddy so from here I entered their correct information and was able to sign in and get past the error. 

  • RobertWPB's avatar
    RobertWPB
    Brass Contributor
    Mar 31, 2020

    Radiowarsaw 

     

    Thanks for the update.

    One of my colleagues was able to log in after selecting to join meeting from outlook.

     

    on my case it is not even prompting me to enter my login information. it stays on the error screen no matter how many times I select "Restart".

    • balagulanoranel's avatar
      balagulanoranel
      Copper Contributor
      Apr 20, 2020

      RobertWPB Good day,

       

      Last friday we launched TEAMS to the company and today as expected, we received different issues about the application but this error CAA30190 is the one giving us a hardtime. Do we have any updates about this error? Some workarounds available to be applied? 

       

      I tried all the steps indicated above but nothing has worked and the problem still persists.

       

      Thanks and kind regards.

       

      • RobertWPB's avatar
        RobertWPB
        Brass Contributor
        Apr 20, 2020

        Hellobalagulanoranel

         

        No update on this issue. I have been using Teams on Chrome.

        One of my colleagues  has been able to by-pass this issue by joining a meeting from an outlook invite.

        However, I have not been successful on this workaround. 

    • mariegonz's avatar
      mariegonz
      Copper Contributor
      Apr 15, 2020

      Hi! Were you able to find a solution to this problem? I'm experiencing something similar and was wondering if there's anything else I should try RobertWPB 

      • Ishak10's avatar
        Ishak10
        Copper Contributor
        Oct 07, 2020

        mariegonz  Try this, Right click on the app, Properties, Compatibility and then change it to use Win 7, apply and OK and then try again. 

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