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RobertWPB's avatar
RobertWPB
Brass Contributor
Mar 04, 2020
Solved

Error code - caa30190

Unable to sign into Teams Desktop client after updated username. -application has been reinstalled. -reinstalled mail account for windows. able to access all other Microsoft applications. -able to...
microsoft teams
  • Jorgga's avatar
    Jorgga
    May 05, 2020

    RobertWPBI had the same problem on W10. Ran teams in compatibility mode as W7 and worked on first try.

ChrisHoardMVP's avatar
ChrisHoardMVP
MVP
Mar 04, 2020
Hi @RoberWPB

How about clearing the cache: https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/

%AppData%\Microsoft\teams\application cache\cache
%AppData%\Microsoft\teams\blob_storage
%AppData%\Microsoft\teams\databases
%AppData%\Microsoft\teams\cache
%AppData%\Microsoft\teams\gpucache
%AppData%\Microsoft\teams\Indexeddb
%AppData%\Microsoft\teams\Local Storage
%AppData%\Microsoft\teams\tmp
%LocalAppData%\Google\Chrome\User Data\Default\Cache
%LocalAppData%\Google\Chrome\User Data\Default\Cookies
%LocalAppData%\Google\Chrome\User Data\Default\Web Data
Internet Explorer Temporary Internet Files
Internet Explorer Cookies

Let me know how you get on?

Best, Chris
RobertWPB's avatar
RobertWPB
Brass Contributor
Mar 04, 2020

Hello Chris, ChrisHoardMVP 

 

Thanks for getting back to me so quickly,

I am still receiving the same error code after attempting this steps.

Please feel free to recommend any other you might think of.

 

Regards

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