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Enterprise Teams user shown as offline, but actually online. Not receiving Chats.
I was meeting today over Teams with someone from another company. They use Teams extensively. I tried to send her a chat during our conversation by using the Chat tab and opening a new Chat with her,...
- The external IT can check if a federation between two Microsoft Teams org are allowed or not:
https://docs.microsoft.com/en-us/microsoftteams/manage-external-access?WT.mc_id=M365-MVP-5004286#allow-or-block-domains
Also they can check the Teams Upgrade settings, perhaps the Teams co-existence mode Island is still enabled.
The external IT can check if a federation between two Microsoft Teams org are allowed or not:
https://docs.microsoft.com/en-us/microsoftteams/manage-external-access?WT.mc_id=M365-MVP-5004286#allow-or-block-domains
Also they can check the Teams Upgrade settings, perhaps the Teams co-existence mode Island is still enabled.
https://docs.microsoft.com/en-us/microsoftteams/manage-external-access?WT.mc_id=M365-MVP-5004286#allow-or-block-domains
Also they can check the Teams Upgrade settings, perhaps the Teams co-existence mode Island is still enabled.
My guess will be the same as Thorsten Pickhan, It probably has something to do with the Teams Upgrade mode in the tenant of the external user. The behavior you see (like chat not received and seeing an SfB symbol) fits into the “island mode”.
Mitchell Bakker Thorsten Pickhan Thank you both. I forwarded this on to two clients with whom I have the issue. I haven't heard back yet, but it seems likely that you've identified the problem.
