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Enhancement Request - Remove the Switching behavior in Teams
We are currently migrating to Teams organisation wide and I am one of the lucky early users of Microsoft Teams. I messaged my team member who works in another organisation. She did not get my notification. Because she was also in Skype, I told her to check Teams. She eventually saw the message once she switched organisations. It should not be this complicated.
All messages from individual chats and Team site chats should be visible in Teams. The Teams UI will need to be modified to display all internal chats, and below that it should show external chats --- without switching. Similar view should apply for Team sites as well so users don't have to switch e.g. screenshot attached.
2019-12-10:
Created User Voice entry at:
MichaelDelpach, rather than creating a new UserVoice entry, it would be better to vote on this existing one which is already one of the top requests anyway!
And to quote the response from the product team (they are working on it)
We know you are patiently waiting for this feature. This feature is being implemented in stages. Fast tenant switching is currently in testing both internally and with early customers. We expect to release to the public in the Fall. I’ll post an update once it’s rolling out. Full multi-tenant, multi-user support will be added after fast tenant switching
Hope that helps.
MichaelDelpach, rather than creating a new UserVoice entry, it would be better to vote on this existing one which is already one of the top requests anyway!
And to quote the response from the product team (they are working on it)
We know you are patiently waiting for this feature. This feature is being implemented in stages. Fast tenant switching is currently in testing both internally and with early customers. We expect to release to the public in the Fall. I’ll post an update once it’s rolling out. Full multi-tenant, multi-user support will be added after fast tenant switching
Hope that helps.
Honestly "I want to use multiple Teams accounts at the same time" does not do enough justice. I need to remove switching, altogether, completely.
All chats, all teams I joined in regardless of what organisation they are from, need to be in one UI.
- -->> "..Full multi-tenant, multi-user support will be added after fast tenant switching"
Your slow notification behavior sounds like a user in org 1 started a chat with someone in org 2 who is also a guest in their org (org 1). I see this quite a bit with the external users I chat with.
If user 1 starts the chat with user 2 in org 2 by entering their email address and searching externally, they can start a direct one-on-one external chat that is much like you want. It's the "guest" experience that is frustrating today. I've learned to train my external coworkers to search externally instead of using the guest. Once they know that, most of our issues disappear.
- It’s a little more complex than this 🙂 there is different kind of coexistence modes in Teams depending on how you are using Skype etc! Many users/tenants are still in island mode which means they are running Skype and Teams side by side! External chats are always routes to Skype when the receiver is on island mode! Best is if all is running Teams only making everything end up in Teams, always!
Read more about this here:
https://docs.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoperability
Regarding chats you can have external chats aka not having to switch orgs! You can chat with someone outside your organisation by entering their email address and have both internal and external chats in your Teams account! Keep in mind that this feature can be turned off globally..
When it comes to teams you’re a guest of (other org teams) you have to switch tenants in Teams! There is a update rolling out currently that makes this a lot faster but I agree on that notifications here between different orgs are lacking! There are plans to do improvements on this guest experience though!!
AdamHi adam deltinger, thanks for your response. The bottom line is, switching is not the best experience to the end user. As shown in the screenshot below, they still show up as Offline to me, and they have not been notified of my message. This experience needs to be overhauled to the way I described earlier.
Hi Paul Husted that's correct, it is the "guest" experience that is frustrating and it should be a seamless experience to the end user. I hope Microsoft is working on it.
- Hi! Go here and vote for one of the available uservoice a for this or create your own!
https://microsoftteams.uservoice.com/
Adam
