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steven_140's avatar
steven_140
Copper Contributor
Jan 14, 2021

Employee Service Desk Within MS Teams

Hi, Does anyone have any experience of working with the service desk within MS Teams? We are trying to implement one for our internal team. But we're getting confused as there are so many options. Lo...
employee help desk
microsoft teams
service desk
adam deltinger's avatar
adam deltinger
MVP
Jan 14, 2021
What are your requirements? Is This to be used for the whole org?

Adam
  • steven_140's avatar
    steven_140
    Copper Contributor
    Jan 14, 2021

    Let me explain my requirement.

    We are a 215 people organization, and I am recommending implementing an enterprise service desk – for IT, HR, finance, project teams. I am looking for a product that has decent ticking, but also great knowledge management. I am trying to get people to do self-service via MS Teams. Just ask questions and create quick tickets conversationally. Although there are many ticketing products – I am trying to find a product that works well. I am hoping we don’t have to engineer something ourselves. If anyone has used a conversational solution and can recommend – that will be much appreciated.

    • Manish007's avatar
      Manish007
      Copper Contributor
      Jan 18, 2021

      steven_140  Hi Steve, I would recommend that you have a look at https://www.rezolve.ai/?utm_source=Forums&utm_medium=Techcommunity&utm_campaign=Comment  . Rezolve is a MS Teams native configurable Service Desk. It uses conversational AI ( virtual assistant) and has many cool features like live-chat, process orchestration, task automation etc. 

       Full disclosure - I am part of Rezolve.ai team.

      • steven_140's avatar
        steven_140
        Copper Contributor
        Feb 04, 2021

        Thanks. 

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