Forum Discussion
Emergency Locations, Port Data, and physical phones
From my the last update from Microsoft, the next update will be in June should have fixes for the phones.
As for the MS Teams client itself, that should work assuming you have the correct information in Teams. I'd double check the values being sent in the LLDP packets to make sure you're using the right values for chassis ID and port ID. Some switches will send extra information (TLVs) so it's important to grab the right fields.
If you connect a computer with Win10 and the Teams client on, give it some time to verify the networks. Go to Settings > Calling and see what location is showing up. If you see a location, close the settings window, and hit ctrl+alt+shift+1. It'll dump a bunch of log files into your Downloads\ folder. If you look at the file named "MSTeams Diagnostics <datetime>.txt" and search for chassisId, you should see what the Teams client is sending to Microsoft. You could confirm this is what you have configured.
KruthikaPonnusamy Ilya Bukshteyn Any input on this? Been testing since the 1449/1.0.94.2021033002 hit the phones and not had any success, where as laptops plugged into same port resolve fine. Opened a case 25409338 yesterday with details.
Not a good response from support today, on this "new feature".
I just wanted to inform you that Product Group has already finished their initial investigation and this has been accepted as a bug ― the product group will work on identifying the faulty code, restoring the functionality and patching it in to all branches of Office.
The engineering team will go through the process of developing, testing, and then deploying the fix globally however their is no tentative ETA for has been setup till now for fixing the issue. Once the fix is complete it will be deployed to your tenant and no further action is needed on your end.
Sounds like out the gate, they didn't even get it working right.
- Looks like it is going to take ages for a Fix 😞
Moreover, for the Teams client to fetch location based on Chassis do we need to add any MS IP to Switch ACL, or just adding the Chassis ID with the location at Tenant should be fine.?
