Forum Discussion
Emails to Teams channels are not delivered - No error messages
Overnight (27th - 28th May) here in NZ , the missing emails to Teams Channels sent between the hours of 27th 8:04am and 27th 12:54pm appeared.
My guess is that these were in the Teams Channel Email box SPAM folder, and due to EX258373 being resolved were moved out of the SPAM folder for each channel's email.
Several things about this are frustrating:
- there isn't an easy way to know for certain if there are any messages in a Teams channel email box SPAM folder.
- there was no mention in EX258373 that Teams Channel Email boxes would be impacted, it is just my supposition that this was the cause.
As with outages cause by MS changes that appear in New Zealand tenants on Thursday AM each week , we are the ones who have the issues BUT get very little in terms of visibility from MS as to how long an issue will take to resolve , or even that it can be resolved.
This means staff in organisations doing my role have to communicate with our organisations that we must just wait and see. If we were able to provide even a little more detail our organisation's trust in us, and in Microsoft would not be eroded as much as it is.
Mark-Kashman Any chance the communications could be more open and less litigation averse with future outages ?
Overnight (27th - 28th May) here in NZ , the missing emails to Teams Channels sent between the hours of 27th 8:04am and 27th 12:54pm appeared.
My guess is that these were in the Teams Channel Email box SPAM folder, and due to EX258373 being resolved were moved out of the SPAM folder for each channel's email.
Several things about this are frustrating:
- there isn't an easy way to know for certain if there are any messages in a Teams channel email box SPAM folder.
- there was no mention in EX258373 that Teams Channel Email boxes would be impacted, it is just my supposition that this was the cause.
As with outages cause by MS changes that appear in New Zealand tenants on Thursday AM each week , we are the ones who have the issues BUT get very little in terms of visibility from MS as to how long an issue will take to resolve , or even that it can be resolved.
This means staff in organisations doing my role have to communicate with our organisations that we must just wait and see. If we were able to provide even a little more detail our organisation's trust in us, and in Microsoft would not be eroded as much as it is.
Mark-Kashman Any chance the communications could be more open and less litigation averse with future outages ?