Forum Discussion
Email notifications for @Mentions on Private Channel not working
philmaynard. I'm experiencing the same issue. I tested tagging our external guests in a standard channel and they received an email but not when I tag them in the private channel. I know there are several features that are available in a standard channel that are not in a private channel and it looks like this is one of them.
lookingforanswers did you fix this? I have had a support ticket open with MS O365 support for weeks with no progress. Seems they have no idea whats going on either!
- markusestermannOct 12, 2021Copper Contributor
As Google sent me to this post, I like to share my info:
Now its officially documented: Its not working. "Notifications from private channels are not included in missed activity emails at this time."
See https://docs.microsoft.com/en-us/microsoftteams/private-channels#private-channel-limitations
and for history reasons: https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/commit/c8ac46a2c3f3302a7f5e01d99cc416fbcc56dcb5