Forum Discussion

Copper Contributor

Jun 29, 2020

Solved

Einrichtung von Teams für eine Organisation

Hallo, als IT-Dienstleister und möchte ich für einen Kunden gerne mehrere E-Mail-Adressen für die Nutzung von Teams einrichten. Leider bekomme ich immer die Meldung, dass „Jemand anderer bereits Te...

How-to

HenryPhillipsNimbitech
Jun 29, 2020
Ah OK, so you are trying to make use of the free version of teams but it appears someone once upon a time has already setup Teams with an account against that domain.

In that case your best bet is to go through this process: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-sign-in/someone-has-already-setup-teams

Or raise a support ticket: https://support.microsoft.com/en-us/supportrequestform/d75c9d92-a918-3a46-52bd-565a528f1b64

It's tricky with account issues like these as Microsoft can't just access account information.

Thanks

sbs-eckstein

Copper Contributor

Jun 29, 2020

HenryPhillipsNimbitech

Hello Henry,

thanks for the answer.

I am the (only) administrator of the company and I asked all employees. There is no M365 account at the moment. First of all, I would have to set up teams for a few employees urgently and I am denied everywhere. I have no one left to ask. Can Microsoft give me the email address given to manage the domain? I would do everything else.

Kind regards

Marcus

HenryPhillipsNimbitech

Bronze Contributor

Jun 29, 2020

Ah OK, so you are trying to make use of the free version of teams but it appears someone once upon a time has already setup Teams with an account against that domain.

In that case your best bet is to go through this process: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-sign-in/someone-has-already-setup-teams

Or raise a support ticket: https://support.microsoft.com/en-us/supportrequestform/d75c9d92-a918-3a46-52bd-565a528f1b64

It's tricky with account issues like these as Microsoft can't just access account information.

Thanks