Forum Discussion
Drop your files here box won't go away
Vivek01
I just had the same issue, my fix (for now) has been dragging an item into the chat, pressing the X on the following prompt.
I hope this helps.
With my issue, it seems to happen when you click and drag a file to a browser.
The long-term fix to this problem is to clear the Teams cache. The process varies a bit, depending on what device you are using Teams on. For example, on an Android device you would follow these steps:
- Open the Settings app and tap Storage, and then Apps.
- Find Teams in the list of apps and tap it.
- Select the Clear cache option. "
[ https://www.businessinsider.com/guides/tech/clear-teams-cache , 11/15/22 ]
How to clear Microsoft Teams' cache on Windows 10
"My name is Veejay, I'm an Independent Advisor.
"To clear your Teams desktop app cache:
1. Sign out on Teams > Quit Microsoft Teams by right clicking the icon and select Quit.
2. On your keyboard, Hold Windows key and Press R
3. Cut and paste %appdata%\Microsoft\Teams in the RUN then OK.
4. Delete the contents of the entire folder.
5. Restart Device > Restart Microsoft Teams > Sign In.
Please let me know if you have any questions or concern."
Thank you
Veejay
https://answers.microsoft.com/en-us/msteams/forum/all/clear-cache/0810ce4f-af14-4269-b01f-adc89a0af4c4 , 11/15/2022 ]
Matty_Boy You may have missed the clarification that it is a recurring issue for some users even after clearing the Teams cache. This is confirmed in my organization.
Agreed, even if clearing the cache fixes it, that's a workaround, not a solution or long-term fix. It still doesn't explain why it breaks in the first place and requires the cache to be cleared. The true root cause hasn't been identified yet.
