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LJJohns925's avatar
LJJohns925
Copper Contributor
Oct 28, 2020

Don’t receive Teams Voicemail in Outlook

We have just setup hybrid Exchange ( Exchange 2016) and all users are still on prem.  OAuth is set up and working for calendar access. Voicemail messages from Teams internal calls are not delivered t...
microsoft teams
LJJohns925's avatar
LJJohns925
Copper Contributor
Oct 29, 2020

StevenC365 I don't think EOP is setup, but I will check.  Just to clarify, the users are not setup for Inbound/Outbound calling via Teams, but Internal Teams calling only.

LJ

  • StevenC365's avatar
    StevenC365
    MVP
    Oct 29, 2020

    LJJohns925 I don't think it matters if you are using enterprise voice or not, VMs are delivered from Teams to EOP so I expect you would see them getting stuck there if you don't have a route to your users mailboxes. 

    • LJJohns925's avatar
      LJJohns925
      Copper Contributor
      Oct 30, 2020

      StevenC365  I don't intend to use Exchange Online Protection, as we have a current subscription to Mimecast and only a few of our users will be in the cloud (for the time being).  I don't see it as a pre-requisite for Teams, but I can't find a way to configure voice mail either.

       

      I will keep looking for a resolution.

      Lisa J

    • Deleted's avatar
      Deleted
      Oct 29, 2020

      LJJohns925 Have you checked that voicemail has not been disabled in the Teams voicemail polices. Use can use the  https://docs.microsoft.com/en-us/powershell/module/skype/Get-CsOnlineVoicemailPolicy?view=skype-ps cmdlet to view your current settings

      • LJJohns925's avatar
        LJJohns925
        Copper Contributor
        Oct 30, 2020

        Deleted  I didn't have any luck with that cmdlet in either Exchange Powershell, or Teams Powershell.  Regardless, I don't think that voicemail is disabled.  When mailboxes are online, voicemail is allowed.

         

        LJ

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