Forum Discussion

Copper Contributor

Oct 28, 2020

Don’t receive Teams Voicemail in Outlook

We have just setup hybrid Exchange ( Exchange 2016) and all users are still on prem. OAuth is set up and working for calendar access. Voicemail messages from Teams internal calls are not delivered t...

microsoft teams

StevenC365

MVP

Oct 28, 2020

LJJohns925 The messages come as SMTP through EOP, do you have connectors set upto allow EOP to deliver into your 2016 environment?

See https://docs.microsoft.com/en-us/microsoftteams/set-up-phone-system-voicemail#set-up-cloud-voicemail-for-exchange-server-mailbox-users

LJJohns925
Copper Contributor
Oct 29, 2020
StevenC365 I don't think EOP is setup, but I will check. Just to clarify, the users are not setup for Inbound/Outbound calling via Teams, but Internal Teams calling only.
LJ
- StevenC365
  MVP
  Oct 29, 2020
  LJJohns925 I don't think it matters if you are using enterprise voice or not, VMs are delivered from Teams to EOP so I expect you would see them getting stuck there if you don't have a route to your users mailboxes.
  - LJJohns925
    Copper Contributor
    Oct 30, 2020
    StevenC365 I don't intend to use Exchange Online Protection, as we have a current subscription to Mimecast and only a few of our users will be in the cloud (for the time being). I don't see it as a pre-requisite for Teams, but I can't find a way to configure voice mail either.
    
    I will keep looking for a resolution.
    Lisa J