Forum Discussion
Does Teams Sync with Outlook Contacts?
We continue to have issues with Teams not synchronizing with our contact in Outlook. We have been told by Microsoft support that this function is not available. This is a major shortcoming in the coordination between Office 365 applications and we need to understand when Microsoft is going to correct this lack of connectivity. We were never told that this would be the situation when being sold the phone system and in fact we were told the opposite. This condition is worse on the mobile application. Would appreciate a response from Microsoft with some understanding of getting this issue on the roadmap.
I worked with Microsoft support for 100 days on this... They had no way to replicate my issue and were surprised by my solution... But my 7800 external contacts are now in Teams.
- All of my contacts have both business phone numbers and FileAs information completed. They do not synch.
Carl_Aegis - just want to note that after some time and effort my TEAMS account is now properly synchronized with Outlook contacts. To achieve this I needed to turn on "PUBLIC PREVIEW" that is accessed by clicking the three ellipsis beside your login image or initials (upper right corner), selecting ABOUT/PUBLIC PREVIEW.
Carl_Aegis - just an update...the synchronization between Teams and Outlook has started to fail again. I have a support ticket through my IT consultant to Microsoft to see what the issue is again. Do not understand how this can continue to happen with these platforms.
- Then I would move them all to another contact folder wait 24 hours and move them back.
Microsoft really needs to fix this.
I ended up using a third party phone solution
