Forum Discussion
Does Teams Sync with Outlook Contacts?
We continue to have issues with Teams not synchronizing with our contact in Outlook. We have been told by Microsoft support that this function is not available. This is a major shortcoming in the coordination between Office 365 applications and we need to understand when Microsoft is going to correct this lack of connectivity. We were never told that this would be the situation when being sold the phone system and in fact we were told the opposite. This condition is worse on the mobile application. Would appreciate a response from Microsoft with some understanding of getting this issue on the roadmap.
Carl_Aegis I just tested this by adding contact in Outlook and it straight away showed up in 'Teams' contact list. however, the other way around is not possible. I added a contact in Teams and it did not show up in my outlook contacts. This actually makes sense as per the MS Teams architecture.
- I did not migrate from Skype for Business to Teams. My contacts finally began synching when I made sure the BusinessTelephone field is populated AND the FileAs field is populated... Something that doesn't happen when data is synced via integrated apps or via import.
I worked with Microsoft support for 100 days on this... They had no way to replicate my issue and were surprised by my solution... But my 7800 external contacts are now in Teams.- All of my contacts have both business phone numbers and FileAs information completed. They do not synch.
Carl_Aegis - just want to note that after some time and effort my TEAMS account is now properly synchronized with Outlook contacts. To achieve this I needed to turn on "PUBLIC PREVIEW" that is accessed by clicking the three ellipsis beside your login image or initials (upper right corner), selecting ABOUT/PUBLIC PREVIEW.
