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Kelemvor333's avatar
Kelemvor333
Iron Contributor
Jul 17, 2019

Does Teams support multiple phone calls at once for an Admin/Receptionist?

Howdy,   We currently use Skype for Business as our phone solution.  Our two Admins have Polycom CX600 desk phones that are not compatible with Teams so we need to look into replacing them.  The ad...
microsoft teams
Erik365Online's avatar
Erik365Online
MCT
Jul 19, 2019

Hi Kelemvor333, in Teams this is the default, "make multiple calls at the same time in Teams" https://support.office.com/en-us/article/Make-multiple-calls-at-the-same-time-in-Teams-f925b2ad-6a9c-4f3b-a305-37e1494f30a5

 

E.g. on the Audiocodes page for the C450HD Teams phone it says "8 line, 8 concurrent calls per line"

https://www.audiocodes.com/solutions-products/products/ip-phones/c450hd-ip-phone

I didn't find any specs on the Yealink page, regarding x concurrent calls per line...

  • Korbyn's avatar
    Korbyn
    Brass Contributor
    May 18, 2022
    I think I want to attempt to clarify the question. Can a user handle more than 2 calls, 3 or more, or is a user limited to 2 lines? I'm reasonable certain if you need to handle 3 or more calls and you to switch to using Call Queues.
    • SageDavid's avatar
      SageDavid
      Copper Contributor
      Oct 10, 2022

      Korbyn 

      Did you ever get an answer on this?

      Thanks!

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