Forum Discussion
Difficulty regaining mouse control
Why am I having difficulty regaining mouse control when I screen share and give control of mouse? Most often during an activity of turn taking the client takes their turn, I then lose the ability to ...
Hi, well that sounds frustrating. Have you tried to sign out manually from Teams (top right corner) to refresh settings and clear some cache? You can verify if it's the desktop app by using Teams on the web and see if the issue persists there https://support.microsoft.com/en-us/office/share-content-in-a-meeting-in-teams-fcc2bf59-aecd-4481-8f99-ce55dd836ce8
Yes I have done all of those things, uninstalled Teams, reinstalled Teams, worked off the App vs desktop version. It does not matter. I still cannot regain mouse control.
- Perhaps it's something related to drivers/software. You should try that and if no success reach out to your IT admin/support for assistance, they can also create a support ticket with Microsoft if necessary.