Forum Discussion
Dial pad missing when answering calls (SOLVED)
I would put a ticket in with Microsoft assuming you're business voice licenses didn't get removed or expire for some reason? I would check licenses even thou things are half working might be something there.
Hi Chris, thanks for the quick response.
Teams Version: 1.4.00.29469 (64-bit)
Windows 11: V 21H2 (22000.318)
Licenses seem fine, E3 and Business Voice all in place.
Regarding your other comment about calling in from my mobile.
If I can my own Teams number then I have the dial pad, it's there. However when calling our office main number, which is then routed to a number of staff, which is the same way the MFA number works then there is no dial pad.
So some issue with call routing and dial pad access?
Edit: Will raise call with Microsoft and let you know what they come back with
dmccabe I'd check the numbers that are doing the auto attendants or what not and make sure it's license didn't get removed or expire, but it does sound like a bug that got introduced the way others seem to be having the issue. I was wondering if the dial pad isn't there cause it's making an internal transfer causing it to disappear, but the fact it's been working and nothing has changed screams some update happened to change the way it's treating that forward.
- Seeing this ourselves. The issue affects calls to auto attendants. Regular calls have a dial pad.
Please open tickets with Microsoft as they seem to be unaware. We have one currently.- Can confirm that we are also having the same issue.
It is affecting ONLY the desktop app. Mobile and Web are working fine.
It is almost as if the call is setup as a meeting and removed the dialpad option from the toolbar.
