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Shanuj Patel's avatar
Shanuj Patel
Brass Contributor
Sep 30, 2020
Solved

Dial Call queue by extension (Cloud PBX)

Hello there,   We are looking to migrate to Cloud PBX and we have some internal call queues for the internal helpdesk or Accounting department, etc.   Users currently just dial an extension numbe...
Cloud PBX
  • RealTime_M365's avatar
    RealTime_M365
    Oct 12, 2020

    Hi Shanuj Patel 

     

    Each of the resource user account needs to have the Teams Phone System Virtaul License and then you need to configure the Line URI for that Resource Account and then add the users who will be a part of the Call Queue. 

     

    Post that all the Internal Users will dial the Internal Extension Number and the calls will ring the Internal Call Queue Number and then respective agent.

     

    With Regards,

    Satish U

RealTime_M365's avatar
RealTime_M365
MVP
Oct 12, 2020

Hi Shanuj Patel 

 

Each of the resource user account needs to have the Teams Phone System Virtaul License and then you need to configure the Line URI for that Resource Account and then add the users who will be a part of the Call Queue. 

 

Post that all the Internal Users will dial the Internal Extension Number and the calls will ring the Internal Call Queue Number and then respective agent.

 

With Regards,

Satish U

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