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jfbueno's avatar
jfbueno
Copper Contributor
Mar 26, 2020

Desktop app restarting itself even when on calls

I'm leaving the Teams desktop app on my taskbar and noticed that it's restarting from time to time. Earlier today I was on a meeting and the app also restarted... And it's happening very often.   I...
microsoft teams
jfbueno's avatar
jfbueno
Copper Contributor
Mar 26, 2020
I'll try that right now and will get in touch in a few to hours to report if it worked. Thanks.
Mitchell Bakker's avatar
Mitchell Bakker
Iron Contributor
Mar 26, 2020
Ok 👍🏻
  • jfbueno's avatar
    jfbueno
    Copper Contributor
    Mar 26, 2020

    Mitchell BakkerWell, now it can't log in. The app get stucked on loading page and then shows this:

     

     

    It keeps happening event after signing out...

     

    • jfbueno's avatar
      jfbueno
      Copper Contributor
      Mar 26, 2020
      I just tried to log in using the mobile app and it's saying that my license doesn't include access to Teams. This is certainly why I can't login now, but I don't know why I was able use it earlier today (also why my colleagues can use it right now).

      AFAIK in our company we have Exchange servers (not office 365).
      • Mitchell Bakker's avatar
        Mitchell Bakker
        Iron Contributor
        Mar 26, 2020

        jfbueno that's weird... 

        Are you sure you are using the correct login credentials?

        Can you try to login to webpage of Office365 en start Teams from there? Is the web client working? 

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