Forum Discussion
Desktop app restarting itself even when on calls
Can you try the following:
Fully exit Microsoft Teams Client. (Right click on Teams icon from the icon tray and select "quit", or you can use task manager 😉)
Next, run the following Powershell commands:
Remove-Item –path $env:APPDATA”\Microsoft\teams\blob_storage\*”
Remove-Item –path $env:APPDATA”\Microsoft\teams\Cache\*”
Remove-Item –path $env:APPDATA”\Microsoft\teams\databases\*”
Remove-Item –path $env:APPDATA”\Microsoft\teams\GPUcache\*”
Remove-Item –path $env:APPDATA”\Microsoft\teams\IndexedDB\*” -recurse
Remove-Item –path $env:APPDATA”\Microsoft\teams\Local Storage\*” -recurse
Remove-Item –path $env:APPDATA”\Microsoft\teams\tmp\*”
Restart Teams and see if problems are fixed.
Let me know!
- Mitchell BakkerMar 26, 2020Iron ContributorOk 👍🏻
- jfbuenoMar 26, 2020Copper Contributor
Mitchell BakkerWell, now it can't log in. The app get stucked on loading page and then shows this:
It keeps happening event after signing out...
- jfbuenoMar 26, 2020Copper ContributorI just tried to log in using the mobile app and it's saying that my license doesn't include access to Teams. This is certainly why I can't login now, but I don't know why I was able use it earlier today (also why my colleagues can use it right now).
AFAIK in our company we have Exchange servers (not office 365).